Frequently Asked Questions

Direct Primary Care is an innovative alternative payment model that improves healthcare by allowing for a direct, recurring relationship between patients and their primary care physician. Rather than billing insurance companies, DPC practices charge patients a flat monthly or annual fee that covers a wide range of primary care services. This model eliminates the administrative burden of insurance, allowing doctors to focus on what matters most: patient care.

In traditional, insurance-based healthcare, your doctor's time and services are dictated by insurance company rules and billing codes. This often leads to short, rushed appointments and a lack of direct communication. DPC removes these barriers, offering:

• Extended Appointments: Visits last 30-60 minutes, giving you and your doctor time to discuss all your concerns.
• Direct Access: You can contact Dr. Katz directly via text, phone, or email, often for same-day or next-day answers.
• Transparent Costs: You pay one affordable monthly fee, with no copays, no surprise bills, and no insurance claims for your primary care.

Yes. DPC is not a substitute for health insurance. We strongly recommend that all our patients maintain a health insurance plan, such as a high-deductible plan or a catastrophic plan. Your DPC membership covers routine primary care, while your insurance is essential for emergencies, hospitalizations, surgeries, and specialist care. Many of our patients find they can save money by pairing a DPC membership with a high-deductible health plan, as the lower monthly premium often outweighs the cost of the DPC membership.

The membership fee covers a wide range of services, including:

• Unlimited office visits and extended appointments
• Direct access to Dr. Katz via phone, text, or email
• Same-day or next-day appointments for urgent needs
• Annual wellness exams and preventive care
• Chronic disease management (e.g., hypertension, diabetes)
• Minor procedures (e.g., laceration repair, skin tag removal)
• In-house lab draws and certain point-of-care tests

(Note: Some services may require an additional charge, but these will be discussed with you in advance.)

No. By not accepting insurance, we can practice medicine the way it was meant to be—with you, the patient, at the center. We will provide you with a detailed invoice that you can submit to your insurance company for potential reimbursement, depending on your plan. However, we cannot guarantee reimbursement, and the responsibility for payment remains with you.